[ref. r90300520] Toa Payoh - E-Commerce & Retail Manager

• Manage daily operations of the company’s e-commerce platforms (e.g., company website, Lazada, Shopee, Amazon).
• Develop and implement strategies to increase online sales, traffic, and conversion rates.
• Oversee product listings, descriptions, pricing, and promotional campaigns.
• Monitor website analytics, customer behavior, and campaign performance to identify growth opportunities.
• Coordinate with marketing for digital campaigns, SEO/SEM, and online advertising.
• Ensure smooth order processing, payment handling, and delivery coordination.

• Oversee the operations of physical retail outlets, ensuring high levels of customer satisfaction.
• Develop sales strategies and visual merchandising plans to attract and retain customers.
• Manage retail staff, including recruitment, training, and performance monitoring.
• Monitor inventory levels for retail outlets, ensuring timely replenishment.
• Implement retail promotions, loyalty programs, and in-store events.

• Align e-commerce and retail strategies to ensure consistent branding and pricing.
• Collaborate with procurement to ensure optimal product mix and stock availability.
• Analyze sales data across channels and prepare performance reports for management.
• Stay updated with industry trends, competitor activities, and emerging e-commerce technologies.

Requirements:

Bachelor’s degree in Business, Marketing, or related field.

• Strong understanding of online marketplaces, digital marketing, and retail operations.
• Proficiency in e-commerce tools, POS systems, and MS Office.
• Strong analytical skills with the ability to interpret data and make decisions.
• Excellent leadership, communication, and organizational skills.