Senior Administrative Executive - Geylang

Key Responsibilities:

Front Desk and Customer Service:

• Client Interaction: Greet clients, respond to inquiries, and provide excellent customer service.
• Appointment Management: Schedule, confirm, and manage appointments efficiently.
• Phone and Email Management: Handle phone calls, emails, and correspondence in a timely and professional manner.
• Client Registration: Registration of new clients and related paperwork and matters

Administrative Management:

• Operational Support: Oversee daily operations, manage records, files, and databases.
• Scheduling and Coordination: Coordinate with psychologists, staff, and external partners.
• Payment and Billing: Process payments, invoices, and expenses.

Team Support:

• Administrative Assistance: Provide administrative support to psychologists and relevant staff.

Quality Improvement:

• Process Improvement: Identify areas for improvement and suggest solutions.
• Policy Implementation: Implement policies, procedures, and best practices.

Qualifications:

• 3+ years of administrative experience, preferably in customer-facing roles. (Prior experience in a clinical setting is a bonus)
• A diploma qualification required
• Fluent in English both oral and written
• Proficiency in Microsoft Office/Google Suite and Quickbooks

Key skills and qualities:

• Excellent customer service and communication skills
• Strong organizational, time management, and problem-solving skills
• Ability to maintain confidentiality, multitask, and adapt to new tasks
• Detail-oriented, proactive, and motivated with a professional demeanor

Working Conditions:

• Full-time position with 5 working days a week (inclusive of one weekend - Saturday)