IT Helpdesk - Geylang

• Imaging Laptops, desktops, servers, notebooks, and tablets.
• Working with Desktop Engineers to maintain image libraries.
• Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets.
• Troubleshooting software issues with Laptops, desktops, servers, notebooks, and tablets.
• Acting as an account admin for various software products.
• Assist with Wireless account management.
• Troubleshoot internal network issues.
• Project work.
• Internal audio visual setup, tear down and troubleshooting.
• Hardware inventory maintenance.
• Corporate data center monitoring, and maintenance.
• Virtual server troubleshooting, building, and maintenance.

• Provide live phone support to internal user base.
• Provide ticket system support to internal user base.
• Provide email support to internal user base.
• Troubleshoot, document, and solve basic hardware, software, and connectivity issues independently.
• Read, and understand clear reference documentation to assist in troubleshooting issues.
• Follow rigorous checklists for task oriented work, such as workstation setup, and account maintenance.
• Work independently or with a team on project oriented work.
• Provide high levels of customer service to internal clients.

• Basic Windows OS experience including Microsoft and Apple operating systems.
• Basic Networking knowledge.
• Basic hardware knowledge including: laptops, desktops, servers, switches, and routers.
• Basic knowledge of Active Directory
• Microsoft Office experience (Office 365 is a plus)
• Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fiber terminations.
• Solid methodical troubleshooting skills.
• Customer Service experience.

• At least a Nitec, Higher Nitec, Diploma, Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• Fresh diploma graduates, or anyone with relevant working experience
• Able to work after office hours depending on support needs
• Able to handle multiple tasks and priorities using effective organisational and time management skills.
• A good team player who is able to work in a fast-paced environment.

We regret that only shortlisted candidates will be notified.