Technical Program Manager - Bukit Merah

• Lead end-to-end technical programs for our clients, owning timelines, deliverables, and cross-team dependencies
• Translate client technical requirement into clear specs and partner with Engineering to define solution approaches
• Run weekly technical steering meetings with strategic clients covering progress on program milestones, KPIs, incident summaries, support escalations, etc
• Translate client requirements into RFCs and coordinate across internal teams including Engineering, Support, Product
• Collect and synthesize client feedback; draft RFCs for product enhancements and guide them through our product process
• Identify technical, operational, or resourcing risks early; define mitigation plans and escalate appropriately

• Bachelor's in Computer Science, Engineering, or equivalent and 5+ years in a Technical Program Manager or equivalent role
• Proven track record managing multi-threaded, technical programs with global stakeholders and fast-moving priorities
• Exceptional at simplifying complex technical concepts for both engineering and non-technical audiences
• Comfortable translating user stories into technical RFCs
• A customer-obsessed mindset
• Skilled at defining success metrics, monitoring SLAs, and using data to guide decisions and process improvements

We regret that only shortlisted candidate will be notified.

Ang Hui Hui, Michael Faith HR Consultants Pte. Ltd.

EA License No.: 17C8802 | EA Personnel No.: R23115878