Digital Program Manager (Lead - Enterprise Wide Digital Program)

Responsibilities:

• Lead the initiation phase of the digital program: define business case, strategic objectives, scope, KPIs, and success criteria.
• Perform stakeholder analysis and develop engagement plans across departments.

• Develop and maintain the integrated program plan, including project timelines, milestones, dependencies, and resource allocation.
• Define the program management framework (agile, hybrid, or waterfall depending on context).

• Develop multi-year program budgets and secure necessary approvals from Finance and executive stakeholders.
• Ensure financial controls and reporting are in place for ongoing budget transparency.

• Define resource needs (internal and vendor/partner), including skillsets required across projects.
• Lead, mentor, and support cross-functional project managers and delivery teams.

• Oversee all program workstreams and ensure projects are delivered on time, within scope, and within budget.
• Regularly review project status, risks, and performance metrics; ensure timely escalation and mitigation.

• Serve as the key liaison between business leaders, technology teams, vendors, and external partners.
• Support change management planning and execution to ensure adoption and sustainability of digital solutions.

• Ensure that project deliverables meet quality standards and user expectations.
• Ensure compliance with organizational standards, security, and regulatory requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Master’s degree or MBA is a plus.
• Certification in Program/Project Management (e.g., PgMP, PMP, PRINCE2, MSP) is preferred
• Agile or SAFe certification is preferred
• 8+ years of experience in digital project/program management, with at least 3 years managing large-scale digital transformation programs.
• Proven track record of delivering multi-year programs with complex interdependencies across multiple departments.
• Experience working in hybrid environments (mix of agile and waterfall), involving both IT and business-led initiatives.
• Strong background in budget ownership ($M-level programs), resource planning, and stakeholder management.

• Deep understanding of enterprise IT systems, digital platforms (e.g., ERP, CRM, cloud solutions), data analytics, and emerging technologies.
• Strong business acumen to align technology initiatives with organizational objectives.
• Excellent leadership, negotiation, and interpersonal skills to influence senior stakeholders and manage cross-functional teams.
• Strong command of project management tools (e.g., MS Project, JIRA, Smartsheet, Confluence, Power BI).