Customer Account Manager (Aerospace)

Safran Helicopter Engines, part of the Safran Group, is a global high-technology leader in aerospace, defence and space. With over 90,000 employees worldwide, we are the world’s leading manufacturer of helicopter engines.

Our Singapore site is the Asia Pacific hub for engineering, technical support and MRO services, partnering closely with customers to ensure operational excellence, flight safety and long-term performance across the region.

We are seeking a Customer Account Manager to drive commercial performance and strengthen customer relationships across Asia Pacific.

Role Overview

As Customer Account Manager, you will own the short-, mid- and long-term commercial performance of an assigned portfolio of overseas customers, in line with Safran Helicopter Engines’ strategy and 5-year plan.

You will be the primary commercial interface for helicopter operators, working closely with internal stakeholders and local airframers to grow business, strengthen customer loyalty and ensure profitable contract execution. The role involves up to 50% international travel, primarily within Asia.

Success will be measured by revenue growth, market share expansion, customer satisfaction, contract profitability and effective cash management.

Key Responsibilities

• Define and execute short- and mid-term commercial strategies aligned with company objectives
• Identify and develop new business opportunities within the assigned customer portfolio
• Build and manage a rolling 12-month sales forecast, tracking risks and opportunities
• Drive sales growth, market share expansion and service contract penetration

• Lead commercial negotiations in line with company policies and governance
• Prepare, structure and present commercial offers within Safran’s framework
• Manage contract renewals, reviews and service agreement negotiations
• Ensure full contract execution, compliance and performance
• Optimise contract margins, including management of invoicing, discounts and commercial gestures

• Steer financial performance across turnover, margin, invoicing and cash
• Lead cash collection activities and follow up on outstanding receivables
• Ensure profitability targets are achieved and sustained

• Act as the customer satisfaction lead, ensuring service quality across technical support, material supply and responsiveness
• Coordinate closely with customer service, technical teams and internal stakeholders to resolve issues
• Manage customer visits, feedback, surveys and complaints, with accurate reporting via Safran tools
• Provide guidance to customer service teams on customer-related matters

• Ensure compliance with internal controls, contractual obligations and commercial policies
• Contribute actively to continuous improvement initiatives

• Diploma or Degree from recognized institutions
• Minimum 3 years’ relevant experience, preferably in aviation or the rotorcraft industry
• Proven experience in account management, commercial negotiations and contract management
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

• Strong business acumen with solid analytical skills
• Excellent negotiation, communication and interpersonal abilities
• Proactive, solution-oriented and self-driven
• Ability to manage complex, cross-cultural customer relationships
• Knowledge of aviation gas turbines, aviation services or MRO is a strong advantage
• Positive attitude and ability to perform in a fast-paced, international environment

• Flexible working hours
• Hybrid work arrangements
• Medical coverage for employees and dependents
• Global internal mobility opportunities

At Safran Helicopter Engines, we operate in a safety-critical and highly regulated environment, driven by a strong sense of purpose. Through our Safran Together framework, we unite around four shared principles: succeeding together, fostering trust, daring to innovate, and committing to a shared vision.

At Safran, we are Powered by Trust.