Assistant service manager
MORE YOGURT PTE. LTD. Toa Payoh Full-time
Responsibilities including but not limited to:
- Assist in the Outlet Manager in the operations of outlet
- Drive revenue, maximize profits and minimize costs of the outlet
- Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
- Ability in handling customers’ feedback and maintaining high service standards
- Responsible in maintaining overall cleanliness of outlet area
- Form robust relations with team members and assist in their development
- Manage staff discipline, appearance and work performance
- Co-lead the team to achieve high quality services delivered to guests at all times
- Responsible for recruitment, orientation and training of staffs
- Responsible for monthly staff’s schedule planning
- Any other ad hoc duties assigned by the company
Requirements:
- Candidate must possess min. Diploma in Food & Beverage or equivalent
- Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
- Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
- Strong customer service and problem-solving skills
- Strong planning and people management skills to lead a dynamic service team
- Team player with excellent interpersonal and communication skills
- Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
AVENUE K PTE. LTD.Toa Payoh
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements...
Impact BPOGeylang, 4 km from Toa Payoh
with the team
• Manage the morale, welfare, and health of the Customer Service Team
Requirements:
• At least a Diploma in Business Management or related fields.
• Min. 4 years of experience in a call centre or hospitality industry with at least 2 years...
MORE YOGURT PTE. LTD.Geylang, 4 km from Toa Payoh
or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service...