IT Engineer (Infrastructure)
Private Advertiser Choa Chu Kang Full-time
Responsibilities
- Provide Level 1 and 2 support for corporate office users and retail outlet, primarily focusing on IT assets onboarding/offboarding, Point-of-Sale (POS) systems, peripherals and in-store networks.
- Manage and maintain corporate and retail Wide Area Network (WAN) and Local Area Networks (LAN), including routers, switches, firewalls, and Wi-Fi.
- Maintain and troubleshoot IT infrastructure, including servers (physical/virtual), storage, backups, and active directory services.
- Monitor systems for security threats and vulnerabilities and take corrective action.
- Perform routine system patching and upgrades to ensure optimal performance and security.
- Coordinate with vendors for hardware repairs and maintenance at corporate office and retail outlet.
- Ensure PCI-DSS compliance standards are met for all retail systems handling cardholder data.
- Participate in the rollout of new systems, software updates, or hardware to retail outlets, which may require work outside standard business hours.
- Oversee and execute robust backup and disaster recovery procedures.
- Collaborate with other departments on technology projects and initiatives.
- Create and maintain clear documentation for system configurations, network diagrams, and operational procedures.
- Minimum 3 years work experience in IT support, systems administration, or network management, experience in setting up or maintaining basic infrastructure (networking, server setups) is a plus.
- Diploma in Computer Science, Information Technology, Network Engineering, or related field.
- Familiar with configuring and maintaining servers, workstations, and network devices.
- Good analytical, logical and problem-solving skills.
- Team player and able to independently and self-motivated.
- Able to communicate clearly with both technical teams and non-technical staff.
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