Service Support Program Manager (Tech MNC /Hardware) - Bukit Merah
Adecco Bukit Merah Temporary
Service Support Program Manager
A leading tech MNC
The Opportunity- Adecco is partnering our client, one of the world's largest tech organizations
- We are looking for a Service Support Program Manager
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
- Minimum 4-6 years of related to project management or process improvement experience with experience using Tableau
- Experience in customer journey program development and driving project innovation
- Solid experience in analyzing operational performance data/ Tableau development and communicating actionable insights to subsidiaries and management
- Experience with leading project teams located in different countries remotely is a plus.
- Experience with SAP is a plus
- Key Responsibilities:
- Support the stabilization and rollout of care programs for both consumer electronics and mobile products
- Coordinate with internal teams to develop new service programs based on market trends and feedback
- Oversee project status and ensure timely updates and follow-through on key service initiatives
- Support service readiness for new product launches, including system testing and channel expansion
- Monitor revenue performance and operational activities from service centers
- Track service request performance and analyze delays to implement improvements
- Enhance digital tools like online repair cost estimators and ensure data accuracy across product models
- Conduct regular pricing reviews and update service cost information accordingly
B2B & Retail Service Support:
- Guide regional teams on standardized B2B service processes aligned with company policies
- Collaborate with internal stakeholders to optimize B2B productivity and performance
- Support the setup of basic repair services at retail locations and implement satisfaction monitoring programs
Data & ESG Support:
- Contribute to dashboard development (e.g., Tableau) to improve reporting and decision-making
- Monitor ESG-related activities at service centers, including paperless initiatives and recycling processes
- Coordinate compliance efforts around product returns, e-waste regulations, and sustainability goals
Project & Task Management:
- Lead or participate in cross-functional projects to improve service operations
- Coordinate task assignments, track progress, and report challenges or alternative solutions to management
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918Personnel Registration Number: R1988872
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