Bukit Merah - Sales Engineer

Purpose

The Sales Engineer acts as a vital link between customers and internal teams, ensuring satisfaction while contributing to business targets. The role offers a clear pathway for growth and professional development.

Job Duties:

Primary Responsibilities:

• Sales Strategy Support: Assist in executing sales strategies to meet assigned targets and KPIs.
• Customer Development: Identify potential new customers and support efforts to expand the customer base.
• Technical Sales Support: Deliver product presentations, assist with sales negotiations, and support deal closure.
• Customer Enquiries & Proposals: Prepare quotations and proposals tailored to customer needs.
• Market Awareness: Monitor competitor activities, pricing trends, and industry developments.
• Relationship Building: Engage with customers and help maintain long-term business relationships.
• Complaint Handling: Coordinate with QA and customer service teams to address and resolve issues.

Secondary Responsibilities:

• Internal Collaboration: Work closely with product and engineering teams to understand offerings and deliver solutions.
• Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline updates.
• Travel: Willingness to travel regionally or internationally for customer visits and trade shows.
• Continuous Learning: Stay updated on optics technologies and industry advancements.
• Additional Responsibilities: Take on other relevant duties as assigned by management to support team and company objective.

Experience:

• Prior experience in technical sales, pre-sales, or engineering-related customer-facing roles.
• 1 to 3 years of experience in technical sales, pre-sales, or customer-facing engineering roles.
• Excellent interpersonal and presentation skills, with a customer-focused mindset.
• Customer-focused with an ability to understand basic technical requirements.
• Experience in optics, engineering, or manufacturing sectors is a plus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Self-motivated and results-driven.
• Experience in a factory or production environment is advantageous.
• Familiarity with market research and the ability to analyse customer needs and translate them into product solutions.
• Able to work independently, with a strong drive to achieve sales targets.

Qualifications:

• Bachelor’s Degree (or higher) in Engineering or a related field (e.g., Mechanical, Optical)
• Experience in industry sales is preferred; experience in precision optics is an advantage.
• Fluency in English and Mandarin (spoken and written) to liaise with customers and internal teams across Asia, Europe, and the US.
• A background in engineering is preferred, particularly with knowledge of optics or related technologies.

Other Requirements:

• Willingness to work across multiple time zones (Asia, Europe, USA).
• Overseas travel may be required for customer engagements or exhibitions.

KEY COMPETENCIES REQUIRED FOR THE JOB: (Core & Behavioural)

Core Competencies:

• Technical Knowledge: Foundational knowledge of the company’s product offerings and ability to learn and apply technical concepts to customer needs.
• Sales Drive: Ability to support sales efforts, engage customers, and contribute to achieving targets through clear communication and relationship-building.
• Market Awareness: Interest in tracking market trends, technology developments, and competitor activity to support business growth.

Behavioural Competencies:

• Proactive & Results-Oriented: Takes initiative, works with minimal supervision, and demonstrates ownership of tasks.
• Problem Solving: Responds quickly to issues and works with internal teams to deliver effective solutions.
• Team Collaboration: Works well across functions (e.g., Product Management, QA, Customer Service) to support customer success.
• Adaptability: Open to learning and adjusting to new challenges, technologies, and customer expectations.
• Strong Work Ethic: Reliable, self-driven, and committed to personal growth and contributing to team success.