Motor Claims Estimator Officer - Pasir Ris

Job Description:

This is an excellent opportunity for individuals with a background in claims administration, insurance, or vehicle repair coordination.

Key Responsibilities:

• Claims Liaison: Coordinate with insurance companies on claims and check liability.
• Claims Administration: Assist in all aspects of claims processing, ensuring documentation is accurate and up-to-date.
• Proactive Claims Management: Take a hands-on approach to managing claims, ensuring timely processing.
• Customer Communication: Work closely with both internal and external customers to resolve insurance claim issues and ensure they understand the claims process.
• Document Management: Maintain accurate records, reports, and files related to insurance claims.
• Estimate Preparation: Represent customers in preparing and submitting repair cost estimates for insurance claims.
• Negotiation: Act as a liaison between customers and insurers to negotiate insurance coverage and repair costs.
• Repair Coordination: Coordinate with customers and insurers regarding repair invoicing, paperwork, and vehicle repairs.
• Vehicle Inspection & Replacement: Arrange for surveyor inspections of damaged vehicles, and if necessary, release replacement vehicles.
• Workshop Coordination: Work closely with workshop colleagues to manage repair processes and quality control.
• Finalization of Repair Costs: Finalize repair costs in collaboration with surveyors.
• Ad-hoc Duties: Perform any additional duties as assigned by the supervisor.

Requirements:

• Experience: Proven experience in claims administration or a similar administrative role in the insurance or automotive industry.
• Skills: Strong knowledge of the insurance claim process, attention to detail, and excellent negotiation skills.
• Proficiency: Comfortable using Microsoft Office (Word, Excel, PowerPoint) and other office software.
• Communication: Strong interpersonal and communication skills, both written and spoken.
• Problem-Solving: Able to handle customer inquiries and issues in a professional and solution-oriented manner.
• Education: A diploma in business administration, insurance, or a related field is preferred but not required.
• Language: Proficiency in English is a must.

• Competitive salary ranging from SGD 2,500 to 3,500 per month.
• 5.5-day workweek
• Work in a fast-paced, collaborative, and dynamic environment.
• Opportunities for career growth and development.
• Convenient location in the East Region