Assistant Account Manager / Account Manager, Contracts Management - Toa Payoh

Job Summary

It is responsible for developing and driving the strategic plan for each client account and meeting and improving client satisfaction and financial targets, including growth and margin targets, key people metrics, and operational metrics. The role is the key interface to country business functions, leading and guiding the team executing strategic initiatives, enhancing client satisfaction and driving business growth.

Key Responsibilities

• Building and maintaining strong client relationships.
• Ensure a strategic business plan for the delivery of the services across all client accounts and be responsible for the delivery of that plan as required.
• Ensure compliance with all client contracts, meeting or exceeding Key Performance Indicators (KPIs)
• Ensure the processes and procedures within the account are monitored and updated. Continually review processes and procedures across the accounts for best practices and consistency
• Ensure regular client engagement to establish close partnerships and collaborations
• Ensure all contractual and ad-hoc reports are delivered on time.
• Ensure delivery of services are aligned and compliant with ISS vision and strategy, account contractual KPIs and local legislation.
• Drive account excellence by maintaining close collaboration with support functions within ISS
• Continuously improve process and explore and drive innovation.
• Drive a safety conscious culture across the account and ensure that all works are carried out in a safe manner.
• Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.
• Ensure all HSE incidents are reported as client and ISS reporting procedures.
• Drive a service and performance excellence culture within the delivery and operational management teams that supports openness, teamwork, collaboration, performance excellence and personal success.
• Supporting the operations in the overall account performance.

• Meet or exceed financial targets set for the accounts
• Participate, set the budgets and monitoring for the delivery of services and ensure compliance to those budgets.
• Participate in regular account performance meetings such as forecasting and accrual activities.
• Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement.
• Ensure the account is paid as per payment terms within required terms set.

• Undertaking roles in projects that supports the company’s or departments initiatives

• A tertiary qualification in Building / Facilities Management, Business Administration or related subject preferred, with a minimum of 5 years’ experience in Facility, Property or related field.
• Has experience leading and managing account structures, running multiple teams across multiple locations and projects.
• Has demonstrated experience in balancing the interests of the Client with those of the company.
• Strong leadership capabilities, with the ability to motivate teams toward achieving strategic objectives.
• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
• Ability to initiate and follow through with initiatives
• Strong analytical, organization and presentation skills
• Demonstrated strong relationship and stakeholders management
• Strong finance management
• Able to work independently and be a team player
• Exhibits honesty & trustworthiness
• Excellent computer skills including Microsoft suite of products essential