F&B Lead, F&B Operations (Attractions & Destination Experience)

The F&B Lead is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. This is a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences.

Job Responsibilities:

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment.
• Create special moments for guests during celebrations and key occasions.
• Present and articulate menu items clearly, providing recommendations when appropriate.
• Ensure food and beverage orders are delivered promptly and accurately.
• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery.
• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing.
• Address guest enquiries and service-related issues professionally to ensure guest satisfaction.

Job Requirement:

• Minimum GCE ‘O’ Levels or equivalent.
• Minimum 2 years of supervisory experience in an established Food & Beverage environment.
• Prior experience in a guest-facing or service leadership role is preferred.
• Strong interpersonal and communication skills.
• Ability to articulate menu offerings confidently.
• Basic leadership and floor coordination skills.
• Proficiency in POS systems and cash handling.
• Ability to perform effectively in a fast-paced service environment.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.