Supervisor / Assistant Operations Manager (Catering Operations)

We are looking for a hands-on and proactive Supervisor with strong operational experience to oversee daily site operations, ensure smooth service delivery, and maintain high standards of efficiency and compliance.

Responsibilities:

• Handle day-to-day on-site operational issues, feedback, and service requests efficiently.
• Support catering operations, including setting up, coordinating, and delivering food to event rooms as needed.
• Work closely with Operations Managers, kitchen team, and clients to ensure smooth daily operations.
• Ensure adherence to food safety, hygiene, and workplace safety regulations at all times.
• Maintain proper documentation and reporting of operational issues and maintenance activities.Conduct daily inspection and maintenance of 14 coffee machines, including basic troubleshooting, cleaning, and coordinating with Nestlé for servicing and parts replacement.
• Monitor coffee machine performance and respond promptly to faults to prevent operational disruptions.
• Support daily meal operations (breakfast, lunch, tea break), including assisting at the counter assistant (CA duties) when required.
• Ensure beverages and fridge items are consistently topped up and available throughout the day.
• Manage and oversee dock and storage areas to ensure proper organization, cleanliness, and compliance with food safety standards.

Requirements:

• Minimum 2 to 3 years of supervisory experience in F&B, catering, or hospitality operations.
• Hands-on, operationally strong, and willing to be on the ground to support daily activities.
• Basic technical knowledge or experience in equipment maintenance (e.g. coffee machines) is an advantage.
• Good problem-solving skills with the ability to respond quickly to operational issues.
• Able to work in a fast-paced environment and manage multiple tasks effectively.
• Strong communication and interpersonal skills to work with internal teams and clients.
• Service-oriented mindset with attention to detail and quality standards.
• Basic knowledge of food safety and hygiene standards (e.g. HACCP) preferred.
• Able to work shifts, weekends, and public holidays when required.
• Able to handle manual tasks (e.g. lifting, setup for catering/events).