Toa Payoh - Cloud Network Engineer

• Handling tickets / Incidents via ServiceNow platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model

• Bachelors degree in Engineering/Information Technology/Computer Science / Related Field.
• 9-12 years of Network Engineer experience supporting global network infrastructures.
• Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
• Engineering level Hyperscalers accreditation
• Experience in working as part of a global support (follow the sun) model
• Cisco CCIE and other industry standard networking certifications
• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
• Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

Extensive hands-on experience with:

1. Cisco ASR, ISR and Catalyst product families
2. Cisco Meraki Devices MS and MX Series.
3. Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
4. Wireless LAN technologies – Cisco and Aruba
5. F5 Load balancers o Cisco SD-WAN Technical Skills

• Deep knowledge in R&S
• AWS Certified Advanced Networks / Cloud Architect or Azure Network components.
• Native AWS Load Balancers experience
• Hyperscalers integration with on-prem DCs, sites and application impacts.
• Capacity planning for hyperscalers and on-prem components
• Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
• SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
• Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus).

EA Number: 11C4879