Guest Services Concierge

apartmentALGORITHM SECURITY SERVICES PTE. LTD. placeBedok descriptionPermanent calendar_month 

Job Description

We are seeking a professional and service-oriented Customer Service Officer. The role focuses on front-facing guest engagement, security support, and ensuring a safe and pleasant experience for all visitors.

Key Responsibilities
  • Provide frontline customer service to guests and visitors
  • Attend to guest enquiries and provide accurate information
  • Assist with directions, check-in guidance, and general hotel support
  • Provide professional and friendly customer service at all times
  • Handle feedback and escalate issues to hotel management when required
  • Support front desk or concierge team when needed
  • Maintain a clean, organised, and welcoming service area
Requirements
  • Minimum hospitality degree or equivalent
  • Prior experience in customer service, hospitality, or security preferred
  • Able to communicate well in English (additional languages is a plus)
  • Presentable, polite, and service-oriented
  • Able to work shifts, weekends, and public holidays
  • Physically fit and able to stand for extended hours
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