Concierge Officer (Luxury Retail)
Allied Search Pte. Ltd. Singapore River Full-time
Competitive Remuneration Package
- Good Career Exposure and Growth
- Central Working Location
As a Concierge Officer (Luxury Retail), you will be responsible for the following duties:
- Act as the first point of contact for customer enquiries, providing prompt, empathetic, and accurate support.
- Develop a strong understanding of service guidelines to deliver timely and consistent responses with high accuracy
- Identify and resolve customer issues effectively, escalating more complex cases to the relevant teams while ensuring seamless communication.
- Provide administrative support to sales consultants and assist with responsibilities across the sales cycle.
- Proactively collect customer feedback to identify trends and opportunities for improvement, contributing to product and service enhancements.
- Maintain in-depth knowledge of products and services to offer personalised recommendations and build consultative relationships with clients.
- Utilise the CRM system to accurately capture and track customer interactions, leveraging insights to support targeted engagement and improve overall experience.
- Perform additional operational duties as required to support smooth day-to-day gallery operations.
- Minimum Diploma qualification & above.
- Prior working experience in customer service is a plus.
To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777
PERSOLChangi, 20 km from Singapore River
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