Concierge Officer (Luxury Retail)

• Good Career Exposure and Growth
• Central Working Location

As a Concierge Officer (Luxury Retail), you will be responsible for the following duties:

• Act as the first point of contact for customer enquiries, providing prompt, empathetic, and accurate support.
• Develop a strong understanding of service guidelines to deliver timely and consistent responses with high accuracy
• Identify and resolve customer issues effectively, escalating more complex cases to the relevant teams while ensuring seamless communication.
• Provide administrative support to sales consultants and assist with responsibilities across the sales cycle.
• Proactively collect customer feedback to identify trends and opportunities for improvement, contributing to product and service enhancements.
• Maintain in-depth knowledge of products and services to offer personalised recommendations and build consultative relationships with clients.
• Utilise the CRM system to accurately capture and track customer interactions, leveraging insights to support targeted engagement and improve overall experience.
• Perform additional operational duties as required to support smooth day-to-day gallery operations.

• Minimum Diploma qualification & above.
• Prior working experience in customer service is a plus.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777