Call Center - Customer Service Officer

Job Title: Call Centre - Customer Service Officer

Benefits & Opportunities:

• Performance Bonus
• Allowances as per the Shift
• Comprehensive training and mentorship to develop essential customer service skills.
• Opportunities for career progression within the organization.
• Supportive team environment with a focus on professional growth.
• Work in a vibrant, fast-paced setting that encourages continuous learning.

Are you eager to kick-start your career in customer relations? Join as a Customer Service Officer and be the welcoming voice of our organization. This role is ideal for individuals who are passionate about delivering exceptional service, eager to learn, and looking to grow within a dynamic environment.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly and accurately to customer inquiries, including general information and transactional requests.
• Communicate effectively with customers across multiple channels such as phone, email, and chat.
• Acknowledge customer requests and work diligently to resolve issues in a timely manner.
• Conduct outreach efforts to promote digital services and encourage customer engagement with online channels.
• Consistently provide high-quality service to ensure total customer satisfaction while adhering to risk standards.
• Collaborate with internal teams and stakeholders to address and resolve customer queries efficiently.
• Multi-task effectively by managing conversations while navigating various system applications in a fast-paced setting.
• Uphold professional standards of behavior and conduct when dealing with customers and colleagues.

Operating Hours:

• Monday to Sunday, including public holidays, from 8:30 AM to 8:30 PM (8 Working hours)
• Rotating five-day work week

Qualifications & Skills:

• Strong communication skills with a friendly and professional demeanor.
• Ability to multitask and adapt quickly in a dynamic environment.
• Positive attitude and willingness to develop customer service skills.
• Basic proficiency in using computer applications and systems is advantageous.