Service Desk Engineer (ENTRY LEVEL) | West
TEMPSERV PTE. LTD. Geylang Full-time
Responsibilities:
- Monitor enterprise IT networks, server systems and commercial clouds.
- Single point of contact with customers/users, resolver groups, third party service providers and other departments
- Answer hotline calls and respond to e-mails within agreed timescales
- Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
Requirements:
- Diploma in Information Technology/Computer Sciences/ Telecommunication
- Entry level are welcome to apply.
- Possess a class 3/3A driving license is a must
- Strong teamwork and communication skills
- Excellent customer service skills
- Prior experience in Network Operations Centre (NOC) environment preferred
- Only Singaporean may apply.
Interested candidates, please send your updated CV to ShaneNg@tempserv.com.sg
Tempserv Pte Ltd (06C3645)R1983591
Alphaeus Pte. Ltd.Bedok, 4 km from Geylang
Job Overview:
As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues
Responsibilities:
• To provide...
Geylang
Department purpose
• The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key...
RecruitFirstBedok, 4 km from Geylang
A Quality Assurance (QA) Manager in a service desk monitors agent interactions with customers to ensure adherence to company standards and identify areas for improvement.
• This involves call and email monitoring, providing feedback, and analysing data to enhance...