QA Service Desk Manager | Up to $4,300 | East | 1 Year Renewable Contract - Bedok

Work Hours: Staggered 8.5hr Shift – Between 7.30 am to 7.30 pm

Responsibilities:

• A Quality Assurance (QA) Manager in a service desk monitors agent interactions with customers to ensure adherence to company standards and identify areas for improvement.
• This involves call and email monitoring, providing feedback, and analysing data to enhance the overall customer experience and agent performance.
• The QA Manager also contributes to the development of quality standards, training materials, and calibration sessions.

Requirements:

• Possess at least a Nitec/Diploma or its equivalent in Computer / IT
• Excellent written and verbal communication skills are essential for providing feedback and collaborating with others
• Understanding service desk processes, key performance indicators (KPIs), and customer service best practices is important

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)