Client Services Executive (Immigration)

About the Role

We are looking for a client-focused and detail-oriented Client Services Executive to support our immigration operations in Singapore.

This role is primarily focused on post-sales client servicing, while also providing support to sales consultants and participating in basic marketing initiatives. It is ideal for candidates who enjoy working with people, managing processes, and developing strong coordination skills.

Key Responsibilities

• Manage client cases and ensure smooth progress throughout the application process
• Provide guidance on documentation and procedures
• Handle client enquiries and maintain strong client relationships
• Ensure timely follow-ups and high service standards

• Assist sales consultants with case onboarding and basic eligibility coordination
• Support documentation preparation before case submission

• Assist in simple marketing tasks such as preparing promotional materials (e.g. posters, basic content)

• Minimum Diploma qualification (or equivalent)
• Minimum 1 year of experience in client service / admin / coordination roles
• Strong communication skills and ability to handle client interactions professionally
• Good organisational and multitasking abilities
• Detail-oriented with strong execution skills
• Positive attitude and willingness to learn
• Comfortable working in a structured, process-driven environment

• Competitive base salary
• Monthly performance bonus for strong performers
• Medical benefits and allowances (including mobile, computer, and attire support)
• Stable working hours: Monday to Friday, 9:00 AM – 6:00 PM
• Structured training and onboarding support
• Clear career progression pathway within the organisation
• Opportunities for internal career advancement and cross-border transfers
• Convenient CBD office location (near Raffles Place / Telok Ayer MRT)