Service Delivery/Client Service Administrator ($5K)

• Near MRT
• Work from home (Hybrid)
• Cosy working environment
• Nice colleagues
• Global MNC
• Immediate Interview
• Immediate confirmation
• 5 working days every week
• Office hours (9am to 6pm)
• Saturdays to Wednesdays (Mon to Fri)
• $5000
• Bonus
• Benefits
• Contract 6 months may extend or lead to perm

Our client is looking for:

• Service Delivery Executive
• Client Service Administrator
• Operation Specialist
• Service Executive
• Case Management Executive

Job Scope:

• Responds to customer service inquiries using pre-written responses and drafts responses to internal and external stakeholders with guidance from more senior level staff
• Handles basic inquiries with minimal assistance
• Consistently works on and handles cases systematically as they arrive in the queue
• Collaborates with internal staff to resolve inquiries
• Manages opens cases and follows up to ensure cases are resolved within defined Service Level Targets (SLTs)
• Performs against set KPIs such as customer service satisfaction scoring received through survey feedback
• Performs all case handling and tasks with high quality and in line with company policies and procedures
• Ensures smooth transfer of case assignment between team members across all offices and time zones as required

Requirements:

• Degree or Diploma with customer service experience
• Willing to work from Saturday to Wednesday, 5 working days each week
• Willing to work no shift work, 9am to 6pm office hours
• We had managed to find 4 candidates (they had started work already) and we are looking for another 1 due to expansion

EA License | 14C7092

EA Registration Number | R1105066

Tan Sze Min