Program Operations Executive

We are looking for a proactive and detail-oriented individual to join our team as a Program Operations Executive. In this role, you will work closely with the Program Manager to support day-to-day operations, manage customer accounts, and coordinate internal teams to ensure timely delivery of products and services.

Job Responsibilities:

• Build and maintain strong relationships with customers by identifying and assessing current and future needs
• Ensure timely fulfillment of customer orders or provide prompt updates on schedule revisions
• Liaise with internal departments to support on-time delivery
• Respond promptly to all customer inquiries
• Prepare reports, presentations, and proposals as required

• Process and acknowledge sales orders
• Coordinate with internal departments to ensure seamless order fulfillment
• Prepare product samples, quotations, and price estimates in line with customer expectations
• Create production and replacement work orders
• Ensure timely billing and assist in overdue payment collection
• Manage customer product content accurately

• Raise purchase requisitions and plan material needs to meet production requirements
• Monitor inventory levels for raw materials, WIP, and finished goods
• Analyze order trends and provide forecast schedules to material planners

• Ensure service providers and vendors meet agreed timelines and pricing
• Evaluate vendor performance and build strong relationships with reliable partners

• Identify areas for improvement in workflow or operations
• Propose and implement feasible initiatives to enhance effectiveness and efficiency

• Prepare and regularly update key functional metrics
• Guide and train junior Program Administrators (for Senior Executive level)

Job Requirements:

• Diploma/Degree in Business Administration, Supply Chain Management, or other related fields
• 1–2 years of experience in an operations/supply chain environment (for Program Administrator)
• 3–5 years of experience in an operations/supply chain environment (for Senior Program Administrator)
• Good command of English, with the ability to communicate confidently in both written and spoken form
• Proficiency in Mandarin to communicate with Mandarin-speaking clients/vendors
• Strong interpersonal and presentation skills
• Proactive, independent, and customer-oriented
• Experience in the printing or packaging industry is an added advantage
• Familiarity with MRP and SAP systems is a plus