Customer Experience Specialist - Toa Payoh

Why Join Us:

• Opportunity to contribute to the growth of a thriving SME
• Collaborative work environment with a supportive team
• Competitive salary and benefits package

Key Responsibilities:

• Generate leads through various channels (online platforms, networking events, referrals)
• Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement
• Create and send invoices to clients for products and services rendered and follow up on overdue payments
• Coordinate with the finance department to track and manage payment collections.
• Negotiate terms and conditions with clients to secure deals and contracts
• Actively seek new business opportunities and clients
• Stay informed about industry trends, competitor activities, and market conditions
• Work closely with the sales team to align efforts with promotional activities
• Identify emerging customer needs to inform product and service development
• Respond promptly to customer inquiries via phone, email, or in-person
• Address and resolve customer concerns, complaints, or issuesin a timely and satisfactory manner
• Build and maintain strong relationships with existing clients
• Collaborate with sales, production, and other departments to streamline processes and improve customer experience
• Provide customer feedback to enhance offerings based on market demands
• Maintain organized records of customer interactions, sales transactions and payments
• Generate regular reports on sales performance, customer satisfaction, and outstanding payments.

Requirements:

• Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.
• 2-5 years of experience in sales and customer service, preferably in the printing industry.
• Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities
• Ability to collaborate with different departments, including sales, marketing, and production

How to Apply:

Submit your latest resume and cover letter to [email protected], only shortlisted candidates will be contacted for an interview.