Operations Manager (Select Investors) - Geylang

Role Overview:

The Operations Manager has overall responsibility for the day-to-day operations and administration functions of the business, ensuring the practice runs smoothly and efficiently. The role involves both task management, and people leadership, with a strong emphasis on continuous improvement and service excellence.

Key Responsibilities of the Job:

• Oversee and streamline the day-to-day operations of the Partner Practice to ensure high efficiency and compliance with SJP Singapore standards.
• Liaise with St. James’s Place Singapore management teams on operational updates, technology rollouts, and compliance matters.
• Act as the primary point of contact for operational escalations and technical issue resolution, ensuring timely and effective outcomes while minimizing disruption to business activities.

• Implement aspects of payroll function for the Practice, including monthly commission payments to Financial Advisers.
• Support recruitment, onboarding, and offboarding processes.
• Take ownership of the staff appraisal process, including setting performance goals, conducting regular reviews, and supporting professional development plans to ensure continuous growth and alignment with practice objectives.

• Preparing consolidated accounts and monthly financial reports for the Practice, and SJP senior management as needed.
• Maintaining financial models to support budgeting, revenue forecasting and expense tracking across Practice operations.
• Ensuring financial control is maintained and efficiencies are achieved with existing financial processes and procedures.

• Lead, support, and develop a small team of administrative and support staff.
• Conduct regular team meetings, provide coaching, and foster a high-performance, collaborative culture.
• Manage performance expectations and identify training needs to enhance staff capabilities.
• Resolve team conflicts, support staff welfare, and uphold a positive working environment.

• Maintain the Practice’s Quality Score (SJP’s internal quality metric) which covers quality of advice and servicing.
• Maintain & develop risk mitigation strategies and processes, ensuring regulatory compliance, and proactively mitigating operational risks, with a focus on ensuring positive client outcomes.
• Maintain accurate records of client documentation in accordance with MAS and SJP standards.

Take on ad hoc duties and other projects that may be assigned

Key Skills & Experience:

• Excellent interpersonal, communication, and problem-solving skills.
• Highly organized, proactive, and process-driven with a strong attention to detail.
• 5+ years of experience in operations management, preferably within financial services, wealth management, or a professional services firm.
• Comfortable using CRM systems, and Microsoft Office Suite. Salesforce experience would be a significant advantage.

Desirable Skills & Qualifications:

• Degree or Diploma in Business Administration, Finance, or related field.
• Familiarity with the St. James’s Place business model and regulatory landscape is advantageous.
• Experience managing and developing teams.

What We Offer:

• A dynamic and professional working environment within a prestigious wealth management brand.
• Opportunity to shape operational strategies and contribute to the profitability and growth of the Practice.
• Professional development support and exposure to the wider SJP ecosystem.