Customer Consultant (Beauty & Wellness)

We are a boutique beauty and wellness spa based in Singapore’s central district, dedicated to providing professional luxury skincare treatments and holistic wellness services.

We are currently seeking a friendly, professional, and customer-oriented Customer Consultant to join our team. This role involves handling customer enquiries, providing consultation support, and assisting with appointment management to ensure a smooth and positive customer experience.

The position combines online customer consultation and front desk responsibilities, making it suitable for individuals who enjoy interacting with customers and delivering high-quality service.

• Respond to customer enquiries through WhatsApp, phone calls, and social media platforms
• Provide basic consultation to understand customer needs and recommend suitable treatments or services
• Manage appointment bookings, scheduling, and customer records
• Welcome and assist customers at the front desk upon arrival
• Provide follow-up support to customers when necessary
• Coordinate with therapists and internal staff to ensure smooth service operations
• Maintain a professional and pleasant customer experience at all times

• Prior experience in customer service, beauty, spa, or wellness industry will be an advantage
• Strong communication and interpersonal skills
• Customer-focused with a positive and proactive attitude
• Comfortable communicating with customers via messaging platforms and phone
• Well-organised and able to manage multiple tasks
• Able to work both independently and as part of a team

• Competitive base salary with performance incentives
• Supportive and friendly working environment
• Training provided on beauty and wellness services
• Opportunities for career development within the company