Technical Support & Training Specialist

Job Description:

• Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
• Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
• Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
• Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
• Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.

Job Requirements:

• Diploma / Degree in a technical or engineering-related discipline.
• Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
• Experience in the Video Systems industry preferred.
• Good understanding of the market landscape, including competitor products and industry trends.
• Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
• Customer-focused mindset with a service-oriented approach.