[ref. b6461300] Tampines - Product Support Specialist

Who We Are:

Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

By staying attuned to market trends through market research, customer feedback, and competitor activity, the Product Support Specialist will help shape the games we develop and provide tools and materials for the sales team to confidently present our products to potential customers.

Key Responsibilities:

1. Develop Sales Support Materials:

• Create product guides and other collateral that equip the Sales team with the tools needed to effectively communicate product benefits.
• Translate game product features into clear, value-oriented language, focusing on customer needs and pain points.
• Collaborate with Marketing to align materials with brand messaging and value propositions.

1. Enable the Sales Team:

• Provide sales collateral for Sales to understand so that they can confidently communicate the product’s features and benefits.
• Provide actionable selling points that address specific customer requirements and showcase product differentiators.
• Act as the go-to resource for product-related questions, offering clear and customer-centric explanations.

1. Market Research & Analysis:

• Conduct market research to stay updated on games industry trends, customer needs, and competitor offerings.
• Gather and analyse customer feedback, market data, and competitive insights to anticipate potential objections or pain points in sales conversations.
• Collaborate with the Product team to share insights and suggestions for new game product ideas, new features, enhancements, or positioning adjustments based on market findings.

1. Act as the Liaison Between Product Development and Sales:

• Attend product development meetings to stay informed on upcoming features and enhancements, ensuring these are communicated effectively to Sales.
• Serve as a feedback loop, sharing valuable insights from Sales and customer interactions with the Product team to support ongoing product refinement.
• Coordinate cross-departmental communication for timely updates on feature launches and product adjustments.

1. Support Product Launches:

• Partner with Product and Marketing teams to develop launch strategies that prepare Sales with the necessary training and resources.
• Ensure the Sales team is equipped to communicate the product’s value proposition effectively, leveraging insights from market research and customer feedback.

Who We Think Will Be A Great Fit:

• 2+ years of experience in product support, sales enablement, or a related role with market research experience.
• Diploma or Bachelor’s degree in Marketing, Business, Market Research, or a related field.
• Strong understanding of product development and the ability to translate technical features into customer-focused selling points.
• Excellent communication, presentation, and analytical skills.
• Proficiency in Microsoft Office, Google Workspace
• Ability to collaborate across departments, particularly with Product, Sales, and Marketing teams.

• Experience in the games industry or software product domain.
• Plays video games (mobile, desktop or handheld)
• Familiarity with market research methodologies and analytics tools.
• Proven success in conducting market research and using insights to shape product strategy and sales collateral.