Business Operations Support Executive (CRM)
D L Resources Pte Ltd Geylang Full-time
Job description:
We are looking for a meticulous and reliable CRM & Operations Support Executive to support the day-to-day operations of our Business Unit, with a focus on Microsoft Dynamics 365. The role contributes to the Centre of Excellence (CoE) for CRM by maintaining data integrity, supporting production and UAT activities, and assisting with recurring operational and administrative tasks.
Microsoft Dynamics 365 CRM Support- Support the maintenance and accuracy of data within Microsoft Dynamics 365, including uploading leads and managing pipeline updates
- Assist in production support by triaging user issues and coordinating with relevant teams for resolution
- Participate in User Acceptance Testing (UAT) for new CRM features or enhancements
- Follow CoE guidelines and best practices for CRM usage and documentation
- Provide first-line support to users and escalate issues when necessary
- Perform routine tasks such as report generation, data consolidation, and initiative tracking
- Assist in compiling CRM data for business reviews or metric reporting
- Support the documentation of CRM processes and training Materials
- Provide administrative assistance including meeting scheduling, minutes taking, and document management
- Support coordination of team activities, initiatives, and stakeholder communications
- Carry out other ad hoc tasks and support initiatives as assigned by the team
Requirements:
- Diploma or Degree in Business, IT, or a related field
- 1-2 years of experience in CRM support or business operations (Microsoft Dynamics 365 preferred)
- Good working knowledge of Excel and CRM tools
- Detail-oriented with a proactive and problem-solving mindset
- Strong communication and coordination skills
- Experience with UAT or system rollouts is a plus
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Job description:
We are looking for a meticulous and reliable CRM & Operations Support Executive to support the day-to-day operations of our Business Unit, with a focus on Microsoft Dynamics 365. The role contributes to the Centre of Excellence...