Warehouse Customer Support

apartmentJE Human Resources Pte. Ltd. placeBukit Batok scheduleFull-time calendar_month22/6/26

Customer Support – Routine Responsibilities

### Main Responsibilities

### 1. Handle Customer Enquiries

Respond & assist to customer enquiries across multiple platforms, including:

WhatsApp
Email
Carousell
Lazada
Shopee
TikTok
XiaoHongShu (RED)

(Handled by a team of 3 customer support staff)

### 2. Product & Order Enquiries

Provide product information to customers
Check and advise on stock availability
Assist with delivery-related enquiries

### 3. Shipping Arrangements

Coordinate standard delivery
Handle urgent delivery requests
Provide updates on delivery delays

### 4. Dispute Handling (All Platforms)

Handle cases of wrong items sent
Manage short quantity issues
Resolve damaged item complaints
Follow up and ensure resolution of customer disputes

### 5. Stock & Inventory Management

Inform customers when items are out of stock
Provide alternative solutions or product recommendations
Perform stock adjustments in system (platform & big sellers)

### 6. Door Sales Support

Assist walk-in / door sales customers
Provide product information and sales support

JE Human Resources Pte Ltd

(21C0627)

Linda Ong

(Reg No.R21100265)

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