Sales Support Executive
En-Syst Equipment & Services Pte Ltd Bukit Batok Full-time
Description of the Role:
The Sales Support Executive MUST at all times maintain confidentiality of all prices and plans and SHALL NOT disclose confidential information without the approval of her/his Manager.
Key Tasks:
Administration and Operational Functions (Primary):
- Keep good records of documentation, including enquiry register log.
- Provide monthly sales update and report.
- Co-ordinate and lead meetings.
- Prepare sales work order and handle over to project team.
- Lead and execute improvement/new processes and customer service experience.
- Ensure process conformance and local legislative compliance with appropriate standards and authorities.
- Streamline sales operations processes to make the end to end sales process more efficient.
- Analyze win loss sales data and recommend action items to improve win rate
- Have an overview on all ongoing project enquiries, failed to quote, aging orders without project work order
- Maintain the data base and library of all sales support documentations such as product catalogues, costing sheets, user guides amongst others.
Sales Functions (Secondary):
- Support daily sales quotation and operation via the ERP system.
- Follow up assigned sales enquiry.
- Build and maintain good customer relation with assigned accounts.
- Provide appropriate technical support to customer, consultant and prospect.
- Shall carried out any project/task/work assigned by Immediate Manager, General Manager and Directors as and when required to support the business.
- ITE/Diploma/Advanced/Higher/Graduate Diploma in engineering, business or marketing.
- Minimum 1 year industry sales experience and meeting sales goal.
- Customer service and relations skill.
- Familiarity with office software.
- Able to perform multi-tasking
- Independent, team player with good interpersonal skills
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