Customer service executive
About the role
We are seeking a dedicated Customer Service Executive to join our team at in the heart of the Downtown Tanjong Pagar Central Region. This is a full-time position that will play a crucial role in providing exceptional customer service and support to our clients within the Logistic sector.
What you'll be doing- Booking & Coordination of air & sea shipments.
- Handle full sets of sea and air freight shipping documentation.
- Coordinate with carriers/co-loaders to make bookings or give loading instructions
- Manage day-to-day operations & transactions.
- Liaise with vendors & customers / transporter on timely collections and/or delivery of cargoes / shipments
- Other ad-hoc duties as assigned.
- With 1-2 years of customer service experience, preferably within the Logistic industry.
- Fresh graduates are welcome. Training will be provided.
- A fast learner with strong initiative and a proactive attitude.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds.
- Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service.
- Familiarity with logistics and freight management systems will be an advantage.
- Proficient in Microsoft Office applications
- A keen eye for detail and the ability to multitask in a fast-paced environment
- Good interpersonal skills and can work under pressure
- Able to start work within short notice
What we offer
This role offers:
- Comprehensive health benefits, including medical insurance.
- Opportunities for career development and ongoing training
About us
We are a logistics company established since 2007. We pride ourselves on delivering reliable and efficient logistics solutions to our diverse client base. Our commitment to innovation, sustainability, and exceptional customer service has made us a trusted partner in the industry.
If you are passionate about providing outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity.