Customer Service Executive

apartmentPrivate Advertiser placeBukit Batok scheduleFull-time calendar_month5/5/26

Customer Service Executive (Logistics / Haulage)

United FMO Pte Ltd – Singapore

About Us

United FMO is a fast-growing logistics company specialising in haulage, LCL trucking, cross-border transport, and time-critical deliveries. We are not a broker — we operate our own fleet and handle operations directly.

We are looking for a fast, responsible, and hands-on Customer Service Executive to support our daily operations and manage client communications.

What You’ll Be Doing

Handle customer inquiries via email, WhatsApp, and calls
Process and coordinate daily job orders (FCL, LCL, last-mile, cross-border, oil samples)
Liaise closely with operations team and drivers to ensure smooth execution
Monitor job progress and provide timely updates to customers
Troubleshoot delays, urgent jobs, and operational issues
Ensure all job details and documentation are accurate before execution
Maintain proper records in internal systems (Haulio / Excel / internal tools)
Support billing by ensuring job completion details are correct

What We’re Looking For

Minimum 1–2 years experience in logistics / trucking / freight forwarding
Familiar with Singapore logistics operations (port, LCL/FCL, transport coordination)
Strong communication skills — clear, fast, and professional
Able to multitask and work in a fast-paced environment
Highly responsive and responsible (no delays in replying customers)
Comfortable using email, WhatsApp, and operational systems

Key Traits We Value

Speed & urgency – you respond fast and get things done
Ownership – you solve problems, not pass them around
Attention to detail – you get job details right the first time
Resilience – able to handle pressure and demanding customers
Team player – works closely with operations and drivers

Working Hours

Monday to Friday: 0900 Tto 1800hrs
Saturday: 0900 to 1200hrs - WFH
Must be contactable for urgent matters when needed

Why Join Us

Direct exposure to real logistics operations
Fast-paced environment with strong growth potential
Opportunity to grow with a hands-on operations team

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