Sales Support #ESY

• Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications for off-shore inquiries
• Consult with both internal and external customers to resolve issues & queries
• Enter service parts quotations and orders into the company’s CRM & ERP systems.
• Identify & ensure that commercial terms are met (i.e. Letters of Credit deadlines, shipment preferences, lead-time commitments.
• Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales
• Prepare Order Acknowledgements
• Raise Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution
• Coordinate with Japan & USA service parts teams to obtain internal inter-company quotations and clarifications for on-shore inquiries
• Effective use of the CRM and ERP system to efficiently service customer needs.
• Coordinate delivery schedule with factory and arrange the shipment to customer.
• Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers such as Finance, Logistics, Sales & Japan/USA service parts
• Maintain records of Service Parts activity and business for both on-shore and off-shore quotations

• Provide Service Parts quotations and necessary clarifications in response to customer inquiries via telephone, fax and email
• Review and firm up Commercial terms aligning to Company guidelines
• Interaction with the Group’s aftermarket sales to the customers, sales representatives, agents, etc. to insure healthy customer relationships.
• Assist all other sales personnel as required.

• Provide necessary technical and commercial clarifications to customers, as may be necessary
• Assist customers with basic parts requirements for normal apparatus maintenance. Recommend stock levels for critical components.
• Conduct follow-up with customers on all quotations not pursued by the field sales force, and provide status reports as required.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted