Senior Medical Operations Executive - Geylang

Job Summary:

The role requires discretion, attention to detail, and a proactive mindset to support high-quality patient care and efficient clinic management.

1. Clinical & Administrative Support

• Manage the Medical Director’s calendar, including patient appointments, clinical meetings, and professional engagements.
• Organize and prepare patient case notes, investigation results, imaging reports, and follow-up documentation.
• Coordinate communication with patients, including scheduling, reminders, and post-consultation follow-ups.
• Ensure that patient files are updated, accurately filed, and handled with strict confidentiality.
• Prepare necessary documentation for surgeries, procedures, or referrals.

1. Operational & Strategic Support

• Assist the Medical Director in implementing clinical programs, service enhancements, and operational improvements.
• Track and follow up on action items, project timelines, and reporting deliverables.
• Support preparation of presentations, briefing papers, and reports for internal and external stakeholders.
• Coordinate internal meetings and committee sessions, including agenda preparation and minute-taking.

1. Stakeholder & Team Liaison

• Liaise with clinic managers, nurses, and allied health teams to ensure smooth patient flow and operational efficiency.
• Serve as the point of contact between the Medical Director and other departments, external partners, or patients when required.
• Assist in handling urgent clinical matters or escalations in coordination with relevant departments.

1. Quality & Compliance Support

• Help monitor clinical workflow, identify service gaps, and suggest improvements.
• Ensure compliance with internal SOPs, patient confidentiality protocols, and regulatory requirements.
• Support data collection and documentation for audits, medical board reviews, and quality assurance activities.

Requirements:

Qualifications:

• Degree in Healthcare Administration, Life Sciences, Nursing, or related field.
• Additional certification in healthcare operations or medical administration is an advantage.

Experience:

• 2–5 years in a clinic, hospital, or healthcare setting, with experience supporting a senior clinician or medical leader.
• Familiarity with managing patient records, medical documents, and appointment systems.

Skills:

• Highly organized and meticulous, with the ability to manage sensitive clinical information.
• Strong interpersonal and communication skills to interact with patients and medical professionals.
• Proficient in Microsoft Office; experience with EMR systems preferred.
• Able to multitask, prioritise, and work efficiently in a fast-paced environment.
• Professional, discreet, and proactive in supporting the needs of a senior doctor.