Bukit Merah - Customer Service Officer (Call Centre)

Responsibilities:

• Provide personalized service over the telephone to customer in call centre on credit card and banking products.
• Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner.
• Identify cross-sell opportunity during customer’s interaction.
• Consistently deliver excellent quality service to our customers and follow up with customer’s request closely until case closure.
• Handling after office hour fraud transaction monitoring as per internal guidelines.
• Strictly follow the standard operation procedure and internal guideline of the bank.
• Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor(s).

Job Requirements:

• 1-2 years of relevant work experience. Candidate with call centre experiences in credit card or banking industry will have an added advantage.
• Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.
• Proficient in Microsoft Officer Applications.
• Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.
• Working on weekends and public holidays is required.
• Shift work may required as needed.