Banquet Manager

You will embody our "Garden-in-a-Hotel" concept, ensuring every event is not only flawlessly delivered but also infused with the distinctive charm and exemplary service standards that define the PARKROYAL COLLECTION brand.

1. Event Planning & Execution:

• Act as the primary point of contact for clients during the event planning phase, working closely with the Sales & Catering team.
• Conduct detailed briefings with clients and prepare comprehensive Banquet Event Orders (BEOs).
• Lead pre-event briefings with kitchen, stewarding, and service teams to ensure full understanding of client expectations and event specifications.
• Oversee the entire event from set-up to breakdown, ensuring impeccable standards of service, timing, and guest satisfaction.

1. Team Leadership & Development:

• Lead, motivate, train, and schedule the banquet service team, including Captains, Servers and Casual Labours.
• Foster a culture of excellence, teamwork, and proactive service.
• Conduct regular performance reviews and identify training needs to enhance team skills.

1. Operational & Financial Management:

• Manage the banquet department's budget, including labor costs, inventory, and equipment.
• Ensure careful control of inventory for china, glassware, silverware, and linen.
• Review and finalize billing with clients, ensuring accuracy and resolving any discrepancies.
• Implement cost-control measures without compromising the quality of guest experience.

1. Quality Assurance & Guest Relations:

• Maintain the highest standards of cleanliness, safety, and hygiene in all banquet areas.
• Personally interact with hosts during events to ensure satisfaction and address any concerns immediately.
• Handle guest feedback professionally and implement corrective actions where necessary.
• Uphold the hotel's sustainability initiatives within banquet operations.

1. Administrative Duties:

• Prepare and analyze banquet reports (e.g., revenue, covers, function sheets).
• Ensure compliance with all hotel policies, procedures, and statutory requirements.

• Minimum Diploma in Hospitality Management, Business Administration, or a related field.
• At least 3-5 years of experience in banquet operations, with a minimum of 2 years in a supervisory or managerial role within a premium hotel or large-scale event venue.
• Proven track record of successfully managing high-profile and high-volume events.
• In-depth knowledge of food & beverage service, event logistics, and banquet billing procedures.
• Strong financial acumen and computer literacy (MS Office, Opera, Delphi or similar PMS/Catering software).

• Exceptional Leader: Inspirational, decisive, and able to perform under pressure.
• Guest-Centric: Possesses a genuine passion for creating unforgettable guest experiences.
• Detail-Oriented: Meticulous with an eagle eye for details and flawless execution.
• Excellent Communicator: Strong in interpersonal, written, and verbal communication skills. Fluency in English is essential; additional languages are a plus.
• Problem-Solver: Able to think quickly on your feet and provide effective solutions.
• Professional Demeanor: Exudes confidence, poise, and embodies the sophisticated style of the PARKROYAL COLLECTION brand.

• 5-day work week
• AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities
• Terms & Conditions Apply

We regret that only shortlisted applicants will be notified.