Technical Support Specialist – Coffee Equipment - Bukit Merah

Responsibilities:

• Conduct technical repairs, diagnostics, and troubleshooting for coffee machines, addressing both mechanical and electronic components.
• Provide comprehensive after-sales support, including machine troubleshooting, maintenance, and operational guidance.
• Perform regular preventive maintenance and inspections to ensure optimal machine performance.
• Work closely with the technical team to identify recurring issues and collaborate on potential solutions.
• Respond to customer inquiries, offering clear instructions and assistance on machine usage.
• Maintain accurate records of all service activities, including repairs, replacements, and customer interactions.
• Offer technical expertise to the sales team during customer consultations and product recommendations.
• Keep up to date with advancements in coffee machine technology and industry trends.

Requirements:

• Bachelor’s degree in a technical field (electronics, mechanics, or related) or equivalent hands-on experience.
• Proven experience in repairing and maintaining coffee machines or similar appliances.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficiency in reading and interpreting technical manuals and schematics.
• Excellent communication and customer service skills
• Ability to work autonomously as well as collaboratively within a team environment.
• Basic knowledge of imaging technology is a plus.
• Willingness to travel internationally for technical support when required.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

[email protected] for a confidential discussion.

Attn: Magdeline Tan (R1104772)

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!