Customer Service Officer (Bedok / 5.5 Days) - Pasir Ris

About Company

Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.

• Attend to customers, handle queries from the Service Hotline and emails.
• Respond and resolve customers’ queries related to products, spare parts, service schemes and schedule service appointments.
• Liaise and coordinate with authorized Service Contractors, in house technicians etc. to resolve issues arising from customers.
• Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
• To conduct weekly and annual parts stock count.
• Retrieve and deliver spare part to Customer Care Counter.
• Perform front counter duties including but not limited to spare parts sales over walk in, bring in repair, repair collection and redemption.

• At least a O-Level academic qualification.
• Having some customer service and/or call center or similar working experience.
• Those with technical knowledge of electrical or electronic appliances but no experience in customer service are welcome to apply.
• Customer service-oriented, excellent communication skills and good interpersonal skills.
• Possess basic computer skills.
• Good stamina and good personality and customer-oriented.
• Excellent time management skills, able to prioritize work, attention to details and problem solving skills.
• Ability to work under pressure and manage customers’ expectations.
• Willing to work overtime when required.

• Work location: Bedok, Singapore
• Within walking distance from Bedok MRT Station
• Working hours: Monday
• Friday (9am
• 5pm), Saturday (9am
• 2pm)
• OT occasionally (max 2 hours per day)
• 1 year renewable contract
• AWS Entitlement
• Annual leave
• Medical and other benefits
• Training will be provided