Customer Service Officer (Banking/Call Center) - Changi - ref. k59190115

apartmentHelius Technologies placeChangi scheduleFull-time calendar_month29/10/25

Work Timings: Rotational Afternoon Shifts: 1 pm to 12 am ( 1 week day off and 1 weekend off )

Customer Service Officer (Call Center/Banking Sector)

Job Requirement:

1 year of Customer service experience in banking sector OR
5 years of non-banking customer service experience is preferred.
Comfortable with using computer applications and tools.
Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

Achieve set Customer Center targets (KPIs) while upholding service quality.
Ensure accuracy and compliance for customer requests.
Promote the Bank's products and services through cross-selling.
Assist customers in transitioning to the Bank's digital platform based on their preferences.
Demonstrate flexibility in work deployment as needed.
Assist Operations in managing customer requests and transactional follow-ups.
On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

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