Software Support Executive

apartmentFERMAX ASIA PACIFIC PTE. LTD. placeBukit Merah scheduleFull-time calendar_month20/3/26

iPlusLiving Overview:

iPlusLiving is an innovative solution designed for smart residential and property management, offering an all-in one platform to enhance the living experience for condo residents and management.

Key Responsibilities:

Operations & Front-of-Line Support

Serve as point of contact for client support inquires
Provide end-to-end onboarding and training for clients
Perform basic troubleshooting and issues resolution for end users
Ensure timely follow-up and resolution of reported issues

Technical Investigation & Issue Resolution

Troubleshoot systems issues through log analysis and diagnostics
Log, track and manage incidents through ticketing system
Escalate technical issues to Development team with proper documentation
Propose solutions or workarounds to minimize service disruption
Validate fixes before deployment to production
Support User Acceptance Testing (UAT) where required

Data Analytics & Reporting

Analyse system data and usage trends to identify issues and improvement opportunities
Generate reports on incidents, system performance and user behaviour
Support data-driven decision-making for product and operations team

Requirements:

Diploma, A-level, or any equivalent
Excellent communication and interpersonal skills
Strong problem-solving and stakeholder management skills
Ability to handle multiple issues in a fast-paced environment
Detail-oriented with strong documentation skills- Experience in software support or technical helpdesk

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