Junior Software Support Executive
Since 2012, Zetta Solution has been helping businesses in Singapore improve the way they work through technology, cloud-based solutions, and digitalization. We believe good software should not only be powerful, but also well-supported — and that is where this role comes in.
We are looking for a Software Support Executive who is patient, dependable, eager to learn, and passionate about helping clients solve problems. This role is ideal for someone who is starting out in the tech industry, or someone who wants to build a strong foundation in software support, client communication, and business systems.
If you enjoy problem-solving, interacting with people, and learning how software works in real business environments, this could be a great role for you.
As part of the support team, you will play an important role in helping clients use our software smoothly and confidently.
Client Support- Provide support for our ERP and business software solutions by assisting clients with system-related issues and enquiries
- Respond to support calls, messages, and tickets in a timely and professional manner
- Guide clients on system usage, basic troubleshooting, and issue resolution
- Follow up on outstanding issues and ensure proper closure and communication
- Investigate, troubleshoot, test, and document reported issues
- Work closely with internal teams to identify the root cause of problems
- Escalate issues to the development, project, or management team when required
- Assist in verifying fixes and updates before communicating back to clients
- Support routine system checks and maintenance activities to help ensure stable performance
- Assist with testing and validation when updates, fixes, or enhancements are released
- Help monitor recurring issues and identify areas for improvement
- Prepare and maintain support records, reports, issue logs, and documentation
- Assist in managing internal support schedules, follow-ups, and coordination tasks
- Ensure support cases are properly documented for tracking and future reference
- Support the team with administrative tasks required for smooth day-to-day operations
- Work closely with support, project, and development teams to ensure clients receive accurate and consistent assistance
- Contribute to process improvements by highlighting recurring issues and support challenges
- Assist in maintaining a positive and professional support experience for clients across different industries
Educational Background
- Diploma in Computer Engineering, Information Technology, or a related field
- Alternatively, Higher Nitec or above in IT or equivalent qualifications
- Strong willingness to learn and grow in a software support role
- Good problem-solving and analytical skills
- Organized, responsible, and detail-oriented
- Able to communicate clearly and professionally with clients
- Positive attitude, patience, and a service-oriented mindset
- Able to work independently as well as in a team
- Comfortable handling both support and administrative responsibilities
- Familiarity with ERP systems or business software
- Exposure to troubleshooting software or system-related issues
- Experience in customer service, helpdesk, or technical support
Why Join Zetta Solution
At Zetta Solution, you will gain practical experience in a real working environment where technology meets business operations. This is a valuable opportunity for someone who wants more than just routine work.
What You Can Expect- Hands-on exposure to real software support cases across different industries
- Opportunities to learn how ERP and business systems work in actual business environments
- A supportive team that values attitude, initiative, and willingness to learn
- Broad exposure to client communication, troubleshooting, testing, and internal coordination
- A good foundation for future growth into senior support, project coordination, consulting, or other tech-related roles
This role is especially suitable for someone who wants to build skills, gain real experience, and grow steadily in the tech industry.
If you are enthusiastic about technology, eager to learn, and ready to build your career in software support, we would love to hear from you.