IT Helpdesk Support (Contract)
Role Overview
We are seeking a hands-on and proactive IT Helpdesk Support professional to provide reliable, responsive, and end-to-end technical support for business users. This role requires someone who is resourceful, takes initiative in problem-solving, and is comfortable operating in a fast-paced environment with minimal supervision.
Responsibilities
End-User Support & Issue Resolution: Provide timely and effective on-site technical support to business users, troubleshooting hardware, software, and network-related issues with a strong sense of urgency and ownership through to resolution.
Hardware Maintenance & Troubleshooting: Perform installation, maintenance, and repair of ICT equipment including laptops, desktops, monitors, printers, conferencing systems, network switches, NAS, and NVR devices.
IT Infrastructure & Peripheral Management: Manage and support IT setups across office spaces, including relocation, reconfiguration, and optimisation of workstations and peripherals to ensure seamless operations.
SaaS & Systems Administration: Administer and support SaaS platforms such as Office 365, Zoom, and other enterprise tools. Monitor usage, manage access, and troubleshoot user issues to maintain business continuity.
Onboarding & Offboarding Support: Handle IT setup and decommissioning for employees, including provisioning of accounts, email, VPN, printers, and remote access tools, ensuring smooth transitions.
Stakeholder & Vendor Coordination: Collaborate with internal stakeholders and regional IT teams (including HQ) to resolve technical issues, implement enhancements, and ensure alignment with IT standards and policies.
Documentation & Continuous Improvement: Maintain accurate documentation of systems, configurations, and recurring issues. Proactively identify areas for improvement and recommend practical solutions.
Requirements- 3-5 years of relevant IT support experience, preferably in a dynamic or fast-paced environment
- Strong hands-on experience with end-user support, including troubleshooting of PCs, networks, and common enterprise systems
- Working knowledge of widely used SaaS platforms (e.g., Office 365, Zoom) and basic cloud concepts
- Sufficiently competent to function as a single-contributor in IT
- Ability to diagnose and resolve issues independently with a structured, solution-oriented approach
- Good communication skills with the ability to engage users effectively and manage expectations
- Willingness to support occasional after-hours or weekend work for maintenance activities
- This is a 1-year contract position.