IT Helpdesk-Mandarin speaking
HTC Global Services Singapore River Full-time
Experience:
- 1–4 years of experience in a technical support or IT help desk role.
- Experience in supporting Mandarin-speaking users in a corporate or B2B environment.
- Hands-on experience with ITSM/ticketing system ServiceNow
- Familiarity with remote troubleshooting tools and techniques.
- Previous work in a multilingual support environment is a plus.
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Equivalent experience may be accepted in lieu of a formal degree.
Skills & Competencies:
- Fluent in Mandarin (both verbal and written) – able to handle technical conversations confidently with Mandarin-speaking end-users.
- Proficient in English for internal documentation and coordination with global teams.
- Strong technical aptitude: Basic knowledge of Windows Devices, Mac OS (Apple devices), Microsoft Office Suite, VPN, printers, and basic networking.
- Solid troubleshooting and problem-solving skills with a methodical approach.
- Excellent communication and interpersonal skills, with a customer-first attitude.
- Ability to work independently and as part of a global team across different time zones.
- Calm, patient, and empathetic, especially when handling stressed or non-technical users.
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Role Overview
We are seeking a hands-on and proactive IT Helpdesk Support professional to provide reliable, responsive, and end-to-end technical support for business users. This role requires someone who is resourceful, takes initiative in problem...