Call Centre Customer Service Executive (1 Yr Contract) - Renewable/ Convertible

apartmentPERSOLKELLY SINGAPORE PTE. LTD. placeToa Payoh calendar_month18/6/25

Location: Eunos (5 mins walk from MRT)
Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $3800 (Depending on experiences)

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
Ensure effective and timely follow-up as promised to customers.
Alert management of issues and concerns that require escalation for complete resolution.
Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
Work closely with stakeholders on the service request requirements.
Deliver service requests within stipulated service standards.
Undertake projects or other responsibilities as assigned.

Requirements

Preferably ’A’ Levels or Diploma holder with relevant working experience.
Good interpersonal and communication skills.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN. 200007268E

EA License No. 01C4394 • EA Registration No. R1221966 (Evelyn Yang HuiXian)

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