Sr Manager, Professional Services APJ - Jurong West

• Serve as a trusted partner to regional and global teams, ensuring flawless coordination and growth.
• Lead and manage a multi-national engineering team to efficiently implement business objectives.
• Coordinate customer relationships and address blocking issues with a focus on delivering outstanding experiences.
• Collaborate with sales leadership to resolve and articulate clear responses to customer needs.
• Achieve and exceed revenue and profitability goals.
• Collaborate closely with support, product management, and engineering teams to ensure customer happiness.
• Track and report key performance indicators, optimizing delivery capacity and resource utilization.
• Drive continuous process improvements, ensuring compliance with quality management standards.
• Facilitate engaging and informational team and customer meetings.
• Implement a consistent methodology across the global services organization.
• Build and lead a motivated team, investing in their development and career growth.
• Provide support for departmental processes when faced with a blocking issue.
• Contribute to the evolution of the Global Services organization by attracting and retaining top talent.
• Foster a culture of continuous improvement, innovation, and learning.

Minimum Requirements/Qualifications:

• Bachelor's or master's degree in CS, Engineering, Life Sciences, or equivalent.
• At least 10 years of relevant experience in leading regional enterprise software services teams.
• Experience with software and services for clinical diagnostics is desirable.
• Proven leadership in managing multi-national informatics software services teams.
• Extensive knowledge of enterprise software services in life and laboratory sciences.
• General awareness of market trends and key players in the life and laboratory informatics space.
• Experience in a matrix organization delivering shared objectives in a global environment.
• Demonstrates a strong understanding of business insight and a focus on customer needs.
• Ability to innovate, prioritize workload, and work under pressure.
• Willingness to travel.