[ref. v1759324] Choa Chu Kang - Quality Assurance Engineer (Regional Customer Support)

JOB DESCRIPTION

Reports to: The head of the Customer Support Section

Functional Relationships with:

• Customers of Murata
• Functional groups of Murata entities
• Departments within the factory
• With auditing parties

Job Site: Tuas

Successful candidate will: Act as the primary contact between the factory and the customers / affiliates regarding quality-related inquiries and issues

KEY DUTIES & RESPONSIBILITIES:

• Respond to customer's feedback / requests / claims within the target turnaround time.
• Work with various cross-functional teams to conduct thorough investigations into customer complaints.
• Adopt a data-driven and scientific approach to perform root cause analysis and develop appropriate corrective action plans.
• Prepare Failure Analysis Reports (8D) for approval & submission to the customer.
• Co-ordinate with various teams to prepare for customer audits / visits.
• Collaborate with cross-functional teams to drive and implement quality improvement activities to meet the company’s goals.
• Provide on-site and remote support for customers.
• Periodic travel may be required.

ABILITY / COMPETENCY REQUIRED:

• Bachelor’s degree in electrical engineering, chemical engineering, or a related field.
• Strong analytical and communication skills.
• Experience with root cause analysis and statistical analysis tools would be preferred.
• Knowledge about lithium-ion battery manufacturing would be beneficial.
• Proficient with Microsoft applications.
• Proficient in English and Mandarin.

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