Toa Payoh - Customer Service Officer (Healthcare)

You will work closely with internal departments and external partners to ensure that every patient receives a seamless and positive experience.

Key Responsibilities

• Serve as the single touchpoint for enquiries from private patients, their NOKs, and internal/external stakeholders
• Coordinate appointments based on patient needs while adhering to clinical and operational guidelines
• Arrange admissions and liaise with doctors, nurses, and internal departments to ensure a smooth process
• Handle VIP/VVIP appointments and support direct admission or air evacuation cases when required

• Demonstrate strong listening and communication skills to understand and address patient needs
• Handle complaints tactfully and perform service recovery when needed
• Provide go-the-extra-mile service to enhance the patient experience

• Maintain accurate and timely patient records
• Identify service gaps and escalate improvements to the supervisor
• Support productivity and workflow enhancement projects
• Assist in data collation, reporting, and filing in accordance with hospital policies
• Promote teamwork and collaborate closely with hospital staff

• Minimum ‘O’/ ‘A’ Levels or Diploma in any discipline
• 3–4 years of experience in healthcare or customer-facing roles (e.g., frontline, service, hospitality)
• Strong interpersonal, communication, and coordination skills
• Meticulous, service-oriented, and able to multitask in a fast-paced environment
• Professional, empathetic, and able to handle pressure with grace
• Familiar with ethical and professional standards in healthcare

How to Apply:

If interested, please send your resume to [email protected] or by clicking the “Apply Now” button.

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We regret that only short-listed applicants will be notified.

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