Director of Food & Beverage - Toa Payoh

As the strategic leader of Food & Beverage Service at Pan Pacific Orchard, the Director of F&B is entrusted with curating elevated, sustainable, and emotionally resonant dining experiences. He/she is also responsible for developing concepts, planning and directing the administration and operating service standards for all restaurants and bars.

Our Expectations:

• Champion the delivery of authentic, high-quality offerings across all outlets, ensuring each experience reflects Pan Pacific Orchard’s commitment to exceptional and personalised service.
• Lead with visibility and sincerity, fostering a culture of heartfelt hospitality and consistently exceeding guest expectations.
• Ensure all brand standards are executed with precision, warmth, and elegance.

• Develop and execute the F&B division’s annual business plan and medium-term strategies, driving sustainable growth and profitability.
• Monitor KPIs and outlet level profit and loss, leading monthly reviews to identify opportunities for revenue optimization and cost efficiency.
• Review competitor analyses quarterly to ensure offerings remain innovative, relevant, and competitive.

• Maintain and elevate operational standards by ensuring SOPs are current, trained effectively.
• Conduct hygiene audits and sustainability checks in collaboration with key stakeholders to uphold both brand and regulatory standards.
• Guide daily operations meetings to anticipate challenges, celebrate successes, and align the team around shared goals.

• Lead the evolution of restaurant and bar concepts and design that reflect Pan Pacific Orchard’s urban oasis positioning.
• Collaborate with the Executive Sous Chef to refresh menus with seasonal, locally inspired ingredients, balancing creativity with financial performance.

• Partner with the Director of Marketing Communications to craft integrated campaigns that highlight the hotel’s distinctive F&B environments—Forest, Beach, Garden, and Cloud.
• Drive the annual and monthly promotions calendar, ensuring each initiative enhances brand storytelling and guest engagement.

• Leverage platforms like TrustYou to monitor guest sentiment, using feedback to inspire on-the-job training and service enhancements.
• Celebrate positive reviews and address challenges with transparency and a commitment to continuous improvement.

• Foster a culture of continuous learning and professional growth, aligned with Pan Pacific Orchard’s values of Integrity, Teamwork, Results, Respect & Creativity.
• Lead the design and implementation of structured training programs, on-the-job coaching, and cross-functional development initiatives to elevate team capabilities.
• Mentor and inspire F&B leaders and associates, cultivating a high-performance culture that embraces innovation, accountability, and emotional intelligence.
• Conduct regular performance reviews and career development conversations to support succession planning and talent retention.