Food & Beverage Manager, SEA - Toa Payoh

Overview of the Role

The Food & Beverage Manager must have a thorough understanding of the food and beverage industry in SEA, primarily Singapore and Malaysia.

Key Responsibilities

• Work closely with the Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance
• Lead the Café Managers/ Supervisors to maximise sales and profit performance
• Drive the business with strategic planning and execution in relation to achieving business objectives and building brand loyalty
• Drive the company’s promotional strategies and programs, assuring that they support the overall sales and profit objectives
• Work closely with internal departments in relation to marketing, operations, people, finance and customer experience to achieve business objectives
• Proactively be updated on relevant market demographics, current and emerging trends and competitors

• Lead the café team to achieve and maintain adherence to store operating procedures and company’s policies
• Responsible for compliance with local laws, licensing and health and safety regulations relating to the overall operations of the cafés
• Identify potential areas for improvements in store operations and merchandise flow to maximise the business’ performance
• Proactively ensure that the stock inventory level is appropriate and balanced
• Build and maintain relationships with the mall management and vendors
• Ensure that the café team has a strong focus on delivering customer excellence
• Work closely with internal departments to leverage on tools and resources for operational excellence
• Responsible for the reports and presentations relating to department significance

• Lead and motivate a high-performance café team to achieve business objectives
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders
• Embrace diversity and inclusiveness through our people, customers and brand
• Responsible for the ongoing evaluation, development, mentorship and training of the café team
• Holds direct reports accountable for goals, providing constant and constructive feedback, action planning and formal performance management if required
• Monitor and support a proactive clientele-based selling culture, tapping on the available resources for coaching and development
• Work closely with the Learning & Development team to close the gaps
• Be a role model for professional etiquette through integrity, honesty and respect for others
• Any other duties and obligations that may be designated by the Company which are reasonably consistent with the job title.

• Preferably holding a Degree/ Diploma in Hospitality Management, Business or related discipline
• Minimum 5 years of F&B management experience, or in a similar capacity
• Strong business acumen, with excellent leadership and problem-solving skills
• Enthusiasm and ability to build and maintain an environment which projects a high level of sophistication consistent with Ralph Lauren's lifestyle philosophy
• High level of interpersonal and communication skills
• Self-motivated individual and a team player with the ability to work with cross-functional teams
• Proficiency in Microsoft Office
• Able to work retail operating hours which will include weekends and Public Holidays
• Open to business travels within SEA, primarily Malaysia